Return & Refund Policy
At Gro-Med, your satisfaction is our priority. If for any reason you are not completely satisfied with your purchase of our Coco & Coir Substrates, we offer a hassle-free return and refund. Please review our policy below to understand the terms and conditions:
Returns
- Eligibility: You may initiate a return within 15 days from the date of purchase. To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.
- Return Process: To initiate a return, please contact our customer support team at eshop@gromedcoir.com. We will guide you through the return process and provide you with a return authorization.
Refunds
- Refund Eligibility: Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment.
- Late or Missing Refunds: If you haven't received your refund within a reasonable timeframe, please check your bank account or contact your credit card company, as there may be processing delays. If you still have questions, reach out to our customer support team for assistance.
Exchanges
If you wish to exchange an item, you may follow our return process and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue and, if necessary, provide a replacement or a refund.
Contact Us
If you have any questions or concerns about our return and refund policy, please don't hesitate to contact us at eshop@gromedcoir.com. We are here to assist you and ensure your satisfaction with our products and services.